Customer Support Representative

Customer Support Representative

At Grand Forest we love our customers and want to stay connected with them. We are looking for a positive person to greet our incoming calls and guests, share the amazing attributes of our products and maintain the ordering process within our system. Our team is dynamic in nature and the job will entail a variety of additional responsibilities. This individual will need to master the product knowledge needed to quickly and effectively work with customers.

Why work with us?
We are a vibrant, growing company and we love to keep moving in all directions. It is fun to work with a small group of passionate professionals where our moto is “Our dedicated group effort, built on loyalty, integrity and mutual respect enables us to live, laugh and grow”.

Key Responsibilities
• Answering customer requests or inquiries concerning services, products, billing, etc.
• Entering orders, maintaining customer files and prioritizing shipments
• Putting the customer first and remaining polite and professional at all times
• Interacting with walk-in customers and vendors
• Reacting to company needs

Required Attributes
• Strong work ethic
• Team player
• Passion for learning
• Detail Oriented
• Adaptability
• Positive attitude
• Punctuality

Desired Qualifications
• Exceptional customer service skills to include email, in-person and phone communication
• Strong computer knowledge of the Microsoft Suite focusing on Word and Excel
• Ability to learn industry specific software
• Excellent organization skills and flexibility to maintain various tasks independently
• Capability to develop a strong knowledge of detailed product information

Benefits
Upon completion of 90 days with the company, the following benefits will be available:
• Competitive wage, paid weekly
• Paid Time Off (PTO)
• 401K with company match
• Paid Holidays
• Medical, dental, vision, disability, and life offered

Think you might be a good fit? Apply today at the link below or visit Grand Forest in person to complete an application between 9:00 a.m. – 3:00 p.m. Monday – Friday.

Apply Today